first online shopping mall in South Korea,
with 18.7 million members and estimated 1,000,000 visitors a day.
A First-Class Marketing Strategy
Would you like to provide to your customers the best products and the most rewarding experiences?
Through Lotte.coms distinct marketing platform, you will be able to take advantage of its unparalleled marketing strategy.
Best Brand Mall
At Lotte.com, we create special space for the leading brands in order to accentuate their brand identity and brand power.
Stock Keeping Unit(SKU) Service
UNIQLO, NIKE, FILA, TBJ are among the 45 brands currently taking advantage of our Stock Keeping Unit (SKU) service. This inventory service helps minimize the cost of the management of the product and stocking space. In fact, 99% of the goods stored are delivered within a day. If you would like to learn more about this opportunity, please contact the SKU Service Managing Director (MD).
We assign 649 staff members, including the CEO and top managing directors, to the Customer Service Center once a year in order to interact with our consumers directly and learn how to improve the quality of our services and products.
The Largest logistics Center in South Korea: 23,471.09 m2
Our logistics center directly handles more than 45% of the orders from Lotte.com. We provide inventory, overnight shipping, Lotte E-Commerce Customizing Service (LECS) logistics, and many other specialized services.
Customers purchase an item online and pick-up the product in person from one of our stores after checking its quality. About 15,000 stores are currently providing this service, and the number of people who prefer this type of delivery method is increasing each month. Please consult the Merchandiser (MD) to obtain the guidelines and information regarding the service. Our Promotion Team will be available to assist you.
After its opening in June 1996, Lotte.com became the No.1 online shopping mall in the country by its ongoing efforts to develop premium customer service through simple and inviting methods. SmartPick led to the introduction of SmartPay and SmartWindow, and all three were launched in June 2010, making Lotte.coms Smart Services a very accessible and appealing feature to all of its 17.2 million members.